Privacy Policy

Effective Date: 2024

Fresh Drobe ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from our store, subscribe to our newsletter, or engage with our social media platforms.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services, process your orders, and communicate with you. The information we collect includes:

• Personal Information: Name, shipping address, billing address, phone number, and email address.
• Payment Information: Payment details (e.g., credit card information), processed securely through third-party payment gateways.
• Account and Preferences: Email addresses provided for newsletters, coupon sign-ups, and promotions.
• Device and Browsing Information: IP address, browser type, operating system, time zone, and browsing activity collected through cookies and tracking technologies.
• Order Information: Products purchased, order value, and shipping details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing, shipping, and customer support.
• To send newsletters, promotions, and coupons to customers who opt-in.
• To communicate order updates and return/refund confirmations.
• To analyze site performance, customer preferences, and improve user experience.
• To market products through advertising platforms like Google, Facebook, and Instagram.

3. Sharing Your Information

We share your information only when necessary to operate our business and fulfill your orders. Third parties we work with include:

• Shopify: Our eCommerce platform processes and stores customer data.
• Trendsi: Our dropshipping partner, responsible for fulfilling orders. We share your shipping address and order details to enable delivery.
• Payment Processors: Payment gateways securely process payment information.
• Marketing Platforms: Google, Facebook, and Instagram for targeted advertisements.
• Email Marketing Tools: Used to send newsletters and promotional emails (e.g., coupons).

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your shopping experience. These cookies:

• Track items in your cart.
• Analyze website performance and usage.
• Provide targeted advertisements through platforms like Google and Facebook.

You can manage cookie preferences in your browser settings. Disabling cookies may limit some features on our site.

5. Newsletter and Promotional Emails

When you sign up for our newsletter, we collect your email ad